Privacy Policy

1. Overview

This Privacy Policy describes how ORSAMA™ (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website https://orsama.com (the “Site”). By using our Site, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment gateway)

b. Device Information

  • IP address
  • Browser type and version
  • Time zone
  • Cookies and analytics data about how you interact with our website

c. Order & Customer Support Information

We may collect details you share with us through email, chat, or contact forms to help resolve inquiries or provide support.

3. How We Use Your Information

  • Process and fulfill your orders (including shipping and returns)
  • Communicate with you about your order status or account
  • Provide customer support
  • Send updates, promotional offers, and newsletters (only if you’ve opted in)
  • Improve our products, services, and website performance
  • Detect, prevent, or address fraud and security issues

4. Sharing Your Information

We do not sell your personal data. However, we may share limited information with trusted third parties for legitimate business purposes, including:

  • Shopify, which powers our online store (Shopify Privacy Policy)
  • Payment processors (e.g., Stripe, PayPal, Shop Pay) to securely handle your payment transactions
  • Shipping and logistics partners to deliver your order
  • Analytics providers (e.g., Google Analytics) to understand site traffic and improve our marketing

5. Cookies

We use cookies to:

  • Keep your shopping cart active
  • Understand which pages and products are most popular
  • Improve the overall shopping experience

You can choose to disable cookies through your browser settings. However, doing so may limit some website functionality.

6. Behavioral Advertising

We may use cookies and tracking tools (e.g., Meta Pixel, Google Ads) to show you personalized ads based on your browsing or purchasing behavior.

You can opt out of targeted advertising at:

7. Data Retention

We retain your order information for our records unless and until you ask us to delete it. When you request deletion, we will securely remove or anonymize your personal data, except where retention is required by law (e.g., tax and accounting obligations).

8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Request a copy of your data
  • Withdraw consent to marketing communications
  • Object to certain data processing practices

To exercise your rights, please contact us at support@orsama.com.

For EU and UK residents: We process your information under the lawful basis of fulfilling contracts, legitimate business interests, and compliance with legal obligations.

For U.S. residents (including California): You have the right to request access to the personal data we collect about you, to opt out of the sale or sharing of your data, and to request deletion of your personal information in accordance with applicable U.S. privacy laws such as the California Consumer Privacy Act (CCPA).

9. Data Security

We implement industry-standard security measures (SSL encryption, restricted access, and secure data storage) to protect your information. However, please note that no transmission over the Internet is 100% secure. By using our Site, you acknowledge and accept this risk.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Minors

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe your child has provided personal information to us, please contact support@orsama.com and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational reasons. Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us at:

Email: support@orsama.com

Last Updated: November 2025